Sailflux / Customer Care
Warranty
At Sailflux, we believe lasting comfort starts with thoughtful design—and people who stand behind it. If something isn’t right with your product, we’re here to listen and help.
3-Year Limited Warranty
Sailflux sleep systems and their included components are covered against defects in materials and workmanship under normal use for three years from the original purchase date.
Coverage applies to the original purchaser of a new product bought directly from Sailflux or an authorized seller, including eligible Amazon purchases. Please keep your proof of purchase.
What’s Covered
| Component | Covered issues |
|---|---|
| Mattress body, seams, and valves | Manufacturing defects causing air leaks or affecting normal function |
| Included pump and battery | Material or workmanship defects affecting operation |
| Foam topper | Material or manufacturing defects affecting its intended function |
| Cover, stitching, and zippers | Material or workmanship defects affecting normal use |
What’s Not Covered
| Issue | Examples |
|---|---|
| Normal wear and aging | Cosmetic changes, gradual softening, or normal battery capacity loss |
| Accidental damage | Punctures, cuts, tears, burns, or pet damage |
| Improper use or care | Damage caused by misuse, overinflation, overloading, unsuitable charging, or improper cleaning and storage |
| Repairs or modifications | Damage caused by repairs, alterations, or incompatible replacement parts |
| Personal preferences | Comfort, firmness, or size preferences where no defect is present |
Premature failure caused by a manufacturing defect is not normal wear. Repairs or modifications do not cancel coverage for unrelated defects.
How We Help
- Get in touch. Share your order number or proof of purchase and a brief description through our Contact Us page.
- Work through it together. We may request photos, a short video, or simple troubleshooting checks.
- Find the right solution. For covered defects, we’ll repair or replace the affected component at no charge, including necessary shipping.
We’ll address the affected component whenever practical, so you don’t have to return your entire sleep system. If that cannot resolve the issue, we’ll arrange a product replacement. If repair or replacement is not reasonably available, we’ll refund the price paid for the affected product.
Repairs and replacements continue the original warranty’s remaining term.
Please wait for our instructions before returning anything. If a pump or battery is swollen, leaking, overheating, or damaged, stop use and contact us before shipping.
Support Beyond the Warranty
Not sure whether you’re covered? You’re welcome to ask. We can help with troubleshooting and check available repair or replacement-part options, explaining any costs before you decide.
For non-quality-related returns, see our Returns & Refunds policy. Retailer purchases follow that retailer’s return process, while warranty assistance remains available through Sailflux.
Your Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing here limits rights that cannot be excluded under applicable law.