Sailflux / Customer Care
Shipping & Delivery
Enjoy free standard shipping on all orders within the contiguous United States.
Where We Ship
We ship throughout the contiguous United States, including Washington, D.C. We currently do not ship to Alaska, Hawaii, U.S. territories, international destinations, PO Boxes, or APO/FPO/DPO addresses.
Please provide a complete street address, including any apartment, suite, or unit number.
Delivery Timing
In-stock orders are estimated to arrive within 3–5 business days of placing your order, including processing and transit time.
Delivery times are estimates and may vary. Holidays, weather, carrier disruptions, and peak periods can occasionally cause delays.
Planning a trip? Please allow extra time before departure. If you need your order by a specific date, contact us before purchasing—we’ll be happy to check the available delivery estimate.
Fulfillment & Tracking
Orders are fulfilled from U.S. inventory through Amazon Multi-Channel Fulfillment.
Once your order ships, we’ll email you a shipping confirmation with tracking information. Tracking may not update immediately after a shipping label is created.
For help with any purchase made on this website, please contact our team directly.
A little help along the way
Frequently Asked Questions
Do you offer expedited shipping?
We currently offer free standard shipping only.
Can I change my shipping address?
Please contact us as soon as possible with your order number and updated address.
We’ll do our best to make the change, though we may be unable to update an order once fulfillment has started.
Can I cancel my order before it ships?
Please contact us as soon as possible with your order number.
We’ll do our best to cancel your order before fulfillment begins. If it’s already being prepared or shipped, we’ll guide you through the available options under our Returns & Exchanges policy.
What should I do if my order is delayed?
Check your tracking link for the latest carrier update.
If the estimated delivery date has passed, or you haven’t received shipping information and need an update, contact us with your order number so we can investigate.
My package is marked as delivered, but I haven’t received it.
Please check nearby delivery areas and with household members or your building’s reception.
If you still cannot locate the package, contact us promptly. We’ll work with our fulfillment partner or carrier to investigate and help resolve the issue.
What if my order arrives damaged or contains the wrong item?
Please contact us as soon as you notice the issue. Include your order number and, where possible, photos of the item, shipping label, and packaging.
Please keep the packaging while we review the issue and help resolve it.
How do I return an item?
Please contact us before sending anything back. We’ll provide instructions and the correct return address.
Return eligibility and any return shipping costs are explained in our Returns & Exchanges policy.