Privacy Policy

Information We Collect

The information we collect depends on how you interact with us.

We collect information directly from you, automatically through our website, and from service providers involved in operating our store, processing transactions, and fulfilling orders.

Payment information is processed through our checkout and payment providers. Please do not send payment card details by email or through our contact form.

How We Use Your Information

We use personal information to:

• Process payments, fulfill orders, and provide delivery updates.
• Respond to questions and handle returns, refunds, and warranty requests.
• Review creator applications and discuss potential partnerships.
• Send marketing communications in accordance with your preferences and applicable law.
• Maintain and improve our website, products, and customer experience.
• Detect fraud, protect our services, and comply with legal obligations.

Submitting a contact form or creator application does not automatically subscribe you to marketing emails.

How We Disclose Your Information

We share personal information as reasonably necessary to operate our store and provide our services, including with:

• Shopify and payment providers to host our store, process payments, and support checkout.
• Fulfillment and delivery partners, including Amazon Multi-Channel Fulfillment and delivery carriers, to fulfill orders, provide tracking, and handle authorized returns.
• Email and customer support providers to manage subscriptions, send communications, and respond to your requests.
• Review service providers to collect, manage, and display product reviews. If you submit a public review, the review and display name you provide may be visible to others.
• Professional advisers and relevant authorities where reasonably necessary to obtain advice, comply with legal obligations, prevent fraud, or protect legal rights and safety.

We may also share personal information in connection with a proposed or completed merger, acquisition, or transfer of our business, subject to applicable law.

Our store is hosted on Shopify. For more information about Shopify’s practices, please see the Shopify Consumer Privacy Policy.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to support store functions, remember preferences, maintain shopping carts, protect checkout, and understand website activity.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how the website works. Browser cookie settings may not control every form of data collection or disclosure.

Where consent or an opportunity to opt out is required by applicable law, the relevant processing is subject to those requirements.

Your Choices & Privacy Rights

You can unsubscribe from marketing emails using the unsubscribe link in each message. You may still receive communications about purchases, customer support, or other ongoing services.

Depending on your location and applicable law, you may have rights to:

• Request access to or a copy of your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information, subject to applicable exceptions.
• Withdraw consent where processing relies on consent.
• Opt out of certain processing, including targeted advertising or the sale or sharing of personal information, where applicable.
• Appeal a decision regarding a privacy request, where applicable.

To make a request or appeal, email support@sailfluxtech.com. Please describe your request and provide enough information for us to identify the relevant records.

We may verify your identity before fulfilling certain requests. An authorized agent may act on your behalf where permitted by law, subject to verification of their authority.

We will respond in accordance with applicable law and will not discriminate against you for exercising protected privacy rights. We honor legally required browser-based opt-out preference signals where applicable.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing warranty support, maintaining required records, preventing fraud, and resolving disputes.

Retention periods vary depending on the type of information, our relationship with you, and applicable legal requirements. When information is no longer needed, we delete or anonymize it, subject to legitimate backup and recordkeeping requirements.

International Processing

Sailflux is based in Hong Kong and uses service providers operating in other countries. Your personal information may be accessed, stored, or processed in Hong Kong, the United States, and other countries where our team or service providers operate.

Those countries may have different privacy laws from your location. Where required, we apply appropriate safeguards to international transfers.

Information Security

We use reasonable technical and organizational measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

Third-Party Websites

Our website may link to Amazon, social media platforms, or other third-party websites. Their handling of personal information is governed by their own privacy policies.

Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal requirements. When we do, we will update the date on this page and provide additional notice where required by law.

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